Wood & Marble Personalised Coaster

Shipping Rates

What are your shipping rates within Australia?

We offer flat-rate shipping Australia-wide for all JM Luxe gift boxed orders at $10.95 AUD.

Do you ship internationally?

Yes, JM Luxe offers international shipping to selected countries worldwide. International shipping rates start from $24.95 AUD, with final shipping costs calculated based on destination and order size at checkout.

And if you want a little protection for yourselves regarding delays:

Please note that international delivery timeframes may vary depending on customs processing and local postal services.

How long will my order take?

As each piece is individually personalised and engraved to order, please allow up to 10 business days from the date your order is placed for production and dispatch.

Is your order urgent?

If your order is time-sensitive or required by a specific date, please contact us at jmluxegiftware@gmail.com before ordering, and we will do our best to assist where possible.

Thank you for choosing our engraved glassware. . Each piece has been carefully personalised and crafted to be enjoyed for years to come. To maintain the beauty and longevity of your engraved glassware, please follow the care recommendations below.

Care Instructions

• Hand washing is strongly recommended for all engraved glassware.
• Wash gently in warm water using a mild dishwashing liquid and a soft cloth or sponge.
• Avoid abrasive cleaners, scourers, or harsh chemicals, as these may damage the engraving and glass surface.
• Do not soak glassware for extended periods.
• Rinse thoroughly and dry immediately with a soft lint-free cloth to help prevent water spots.
• Handle with care, especially around the rim and stem areas.
• Avoid sudden temperature changes, such as pouring boiling liquids into cold glassware, as this may cause cracking.
• While some glassware may be dishwasher safe, engraved designs are best preserved through gentle hand washing only.
• Store glassware upright in a secure location to avoid chips or scratches. 

Important Note

As each item is individually engraved, slight variations may occur, making every piece uniquely yours. Proper care will help preserve the engraving and maintain the luxurious appearance of your glassware.

JM Luxe Giftware: Elegant pieces made to celebrate life’s special moments.

At JM Luxe Giftware, we take immense pride in the quality and craftsmanship of our personally engraved gifts. Because our products are custom-made to your specific requirements, please review our policy below regarding returns and refunds.

1. Personalised & Engraved Items

Due to the custom nature of our products, we do not offer refunds or exchanges for change of mind or customer error (such as spelling mistakes or incorrect date provided at the time of order).

Recommendation: Please double-check all spelling, initials, and dates carefully before finalising your order.

2. Faulty or Damaged Goods

We want your special day to be perfect. If your order arrives damaged (e.g., glass breakage during transit) or if there is a manufacturing fault, please contact us within 48 hours of receiving your package.

To lodge a claim, please email us at jmluxegiftware@gmail.com with your order number and clear photos of the damage.

Once verified, we will prioritise a replacement for you at no additional cost. If a replacement is unavailable, a full refund for the item will be issued.

3. Order Cancellations

Because we begin the design and engraving process shortly after an order is placed, cancellations can only be accepted within 2 hours of purchase. Once the engraving process has begun, we are unable to cancel or refund the order.

Each piece is individually engraved by hand. Engraving placement may vary slightly from sample images. Proper care will help preserve the engraving and maintain the luxurious appearance of your glass.

Please ensure all spelling, dates, initials, and custom details are entered correctly before placing your order, as personalised items cannot be amended once engraved, and any customer-entered errors will be at the customer’s expense.