What are your shipping rates within Australia?

We offer flat-rate shipping Australia-wide for all JM Luxe gift boxed orders at $10.95 AUD.

Do you ship internationally?

Yes, JM Luxe offers international shipping to selected countries worldwide. International shipping rates start from $24.95 AUD, with final shipping costs calculated based on destination and order size at checkout.

And if you want a little protection for yourselves regarding delays:

Please note that international delivery timeframes may vary depending on customs processing and local postal services.

As each piece is individually personalised and engraved to order, please allow up to 10 business days from the date your order is placed for production and dispatch.

If your order is time-sensitive or required by a specific date, please contact us at jmluxegiftware@gmail.com before ordering, and we will do our best to assist where possible.

We want you to love your purchase from JM Luxe Giftware. If you are not completely satisfied, you may return or exchange your item within 30 days of receipt. To initiate a return, please contact our support team for guidance. We believe in easy and transparent processes to ensure your confidence in shopping with us.

All returned items must be in their original condition. Personalized items cannot be returned unless they are defective or damaged. Your satisfaction is our priority, and we are here to assist you through every step.